• We are open again for you!


    Have you fulfilled one of these '3 Gs'...?

    Then get going! Head off on your holiday!

So many questions – so many answers

The most important information at a glance

By adhering to various measures to stem Coronavirus, Austria has made very good progress. Now nothing stands in the way of you enjoying an adventure-filled holiday in the mountains!

For safety, specific measures will of course apply. We have tried to compile the most important for you as simply as possible on the pages below.
We look forward to being able to find a route back to "the return of normality" together and look forward to seeing you again.

Doris & Anneliese with the family and team

All information at a glance

General conduct

With care and attention you will be protecting yourself and other guests, as well as your hosts.

  • Pay attention to hygiene. Simple hygiene measures help protect you and others from being infected with the Coronavirus.
  • Keep a distance of at least 1 metre from people outside your own household or from people who are travelling with you and staying in the same accommodation.
  • Tested – Vaccinated – Recovered. Your key to entry is proof that you have either been tested, vaccinated or have recovered. In future, proof will be able to be shown  in a user-friendly manner via a 'Green Pass'. The obligation to present a test does not apply to children up to the age of ten.
  • Mouth-nose protection and a FFP2 mask in generally accessible indoor areas (excluding children under the age of 6) is no longer obligatory when you can provide '3-G' proof.
  • Where possible use contactless payment. It is preferred that your bill be paid via card.
  • Follow instructions provided by staff.
  • Avoid shaking hands and hugging.
  • Wash your hands several times a day with soap and water for at least 30 seconds. Avoid touching your face with unclean hands.
  • Cough or sneeze into the crook of your arm or a tissue.
  • Do not travel if you show any signs of illness. Should any signs appear during your stay, please contact your hosts.
In the wellness area

A little bit of relaxation is necessary too of course. Among other facilities, our wellness area is course open for you too.

  • Please register in advance if you want to visit the wellness area which has a Finnish sauna, Kneipp pool and aromatherapy steam bath.
  • Upon entering the wellness area, please disinfect your hands using the disinfectant provided.
  • Try to maintain social distancing in the steam bath. Wearing mouth and nose protection or an FFP2 mask is no longer obligatory.

For a safe winter holiday

For a safe winter season following phased plan is valid:

Phase 1 means the current situation,
Phase 2 comes into force when the utilization of the intensive care untis in the hospitals overstep 15% (300 beds)
Phase 3 comes into force when the utilization of the intensive care untis in the hospitals overstep 20% (400 beds)

Rules for restaurants and hotels:

Phase 1: Admission only with "3G"
Phase 2: Self tests at home are not valid for admission
Phase 3: Antigen tests (48 hours) are not valid anymore, access only with a negative PCR test, vaccinated or recovered

Après-Ski (same rules as for night clubs):

Phase 1: Guests have to show a valid negative PCR-test, vaccination- or recovery certificate
Phase 2: The "2G rule" is valid. (Only veccinated or recovered people). Employees who are not vaccinated have to wear a FFP2 face mask and are obliged to make a PCR test 3 times a week. 
Phase 3: Antigen test (48 hours) are not valid any more. Admission only with an negative PCR test or a vaccination- or recovery certificate. 

Cable cars:

Phase 1-3: Duty to wear a FFP2 face mask, "3G-rule". Please carry your "3G" proof everytime with you!

Christmas markets/fairs:

Phase 1: Admission only with a "3G" proof, self tests are valid for 24 hours 
Phase 2: Self tests are not valid for admission
Phase 3: Admission only with a negative PCR-Test, proof of a vaccination or recovery

What do guests travelling to Austria need to think about?

We have our freedom to travel back and no longer need to register to travel to Austria.

Please note that you need to be able to show proof of one of the "3-Gs":

  • Vaccinated: Your 1st vaccination must have been 22 days previous and in Austria this is valid upon presentation of a vaccination card.
  • Tested: For entry, a test certificate valid for 24 hours, 48 hours or 72 hours is required.
 If the test expires during your holiday, there is the option of being tested free of charge in the hotel.
  • Recovered: Proof of having recovered from Corona infection within the last 6 months.

No other steps need to be taken for your return travel home.

What tests are valid during your holiday?

The following test evidence is permitted as per the ordinance from the Ministry of Health:

  • Negative PCR test: Valid for 72 hours.
  • Negative antigen test under supervision. Valid for 48 hours. 
  • There is the option to test free of charge in the hotel. Tests are valid for 24 hours.

Please note – the guest is to retain this certification for the duration of their stay.

Children up to the age of 10 do not need to be tested.

Is a test obligatory for people who are VACCINATED or who have RECOVERED?

Testing is not obligatory for people who are vaccinated or who have recovered, under the following conditions.

Those who are vaccinated:

  • First vaccination is valid as proof after 22 days have passed; then three months after full vaccination; nine months if 21 days before your first vaccination you already had COVID-19.
  • Second vaccination proof is valid for a period of nine months
  • For vaccines which only require one vaccination, proof applies after the 22nd day and is then valid for nine months after vaccination as entry certification

People who have recovered:

  • Certificate of past Covid 19 infection ('Absonderungsbescheid'), when this has been issued to a person who has fallen ill with SARS-CoV-2 in the last six months prior to any scheduled testing.
  • Doctor's note regarding recovery from molecular-biological confirmed infection within the past six months
  • Certification providing information about neutralising antibodies (antibody test); this should be no longer than three months previous

Hotel Birkenhof – Cancellation conditions

In times like these, so much is uncertain. In spite of that, we want you to feel safe and be able to book your holiday and be filled with anticipation.

In the event of any closure of borders or of the hotel and any lock-down, we provide a money-back guarantee. In these instances you may cancel free of charge, even at short notice.

Should you not be able to come on holiday for any other reason, we have eased our cancellation conditions for your 2021 summer holiday:

  • Up to 30 days before you are due to arrive, you may cancel free of charge.
  • 29 days to 14 days before arrival, there is a 40% cancellation fee.
  • 13 to 8 days before arrival - 70%.
  • Within the final 7 days before you are due  to arrive, or in the event of early departure - 90% of the booking price.
  • What happens if you are not able to come for your well-deserved holiday because you yourself have fallen ill, have tested positive for COVID or have to quarantine due a member in your household testing positive?In this instance, we recommend you take out a hotel cancellation insurance with Europäischen Reiseversicherung.
Cancellation insurance – When will I have the requisite cover?

When you take out travel insurance you have full insurance cover should you not be able to travel or have to cancel...

...due to falling ill with Covid-19 symptoms.
• ...because you have an increased temperature, even if a subsequent test is negative.
• ...because you tested positive for Covid-19, without showing any symptoms.
• ...because a close relative or person in your joint household has become ill with Covid-19 and your immediate presence is required.
• ... because a member of your joint household has become ill with Covid-19 and you will have to quarantine.

Further information can be found on the Europäischen Reiseversicherung website.
To take out travel insurance, follow our hotel link.

Cancellation insurance – When am not covered?

No cancellation insurance covers...

• ...your trip if you cannot travel or do not want to travel, because you are worried about infection due to increasing case numbers at the holiday destination.

• ... if you cannot travel or do not want to travel, because you are classified as an at risk patient.

• ...if the hotel is closed by the authorities. In this instance however, no cancellation costs will be charge by your accommodation provider.

• ...if you cannot travel because you have been placed under quarantine due to a suspected case (e.g. in a kindergarten or among your colleagues), without having symptoms of the illness or having tested positive.

More information can be found on the Europäischen Reiseversicherung website.
To take out travel cover, follow our hotel link.

Secure your holiday in Raurisertal now

Hotel Birkenhof
Doris Kloiber
Marktstraße 68
5661 Rauris
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